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Politica de Privacidad
Vigente desde Enero 2024

Introduction:

WiWO SpA, headquartered in Chile, and WiWO LLC, based in the United States, collectively form a global entity with key operations across both nations. WiWO specializes in delivering advanced technological solutions, including cloud-based software and services, designed to empower businesses and users to achieve their goals efficiently and effectively. Our operations in Chile and the United States enable us to integrate local expertise with a global reach. This synergy ensures our clients receive tailored solutions that cater to their unique requirements, while harnessing our extensive experience and innovative capabilities. WiWO takes great pride in our dedication to excellence, innovation, and accountability across all operations. We strive continually to be a trusted leader in the technology sector and a strategic partner for our clients.

At WiWO SpA and WiWO LLC («WiWO»), safeguarding your privacy is of utmost importance to us. This Privacy Policy governs the collection, use, and sharing of personal information through our websites, products, and services on a global scale. This policy is founded on our dedication to transparency, accountability, and user-focused practices concerning data handling.

Scope of This Policy:

This policy applies to all interactions with WiWO, encompassing, but not limited to, the following scenarios:

  • Visits to Our Websites or Use of Our Mobile Applications: When you access the WiWO websites or use our mobile applications, we collect data to enhance your user experience, optimize the performance of our platforms, and ensure their functionality. This encompasses data regarding your device, your engagement with our website or application, and personal preferences disclosed during your usage. We employ cookies and similar technologies to tailor your experience and gather analytics, enabling us to comprehend user interactions with our services.
  • 2.Engaging with WiWO Through Customer Support, Social Media, or Event Participation: All direct communication with our customer support team, whether via phone, email, or through our social media platforms, is governed by this policy. This encompasses your involvement in discussion forums, webinars, and live events hosted by WiWO. We may collect the necessary personal information for registration purposes, provide support, address inquiries, and enhance the quality of our events and services.
  • 3.Utilization of Cloud-Based Services, Software, and WiWO Platforms: By subscribing to and utilizing our cloud-based services, software, and platforms, you provide us with vital information necessary for delivering and customizing these services. This may encompass, but is not limited to, your name, email address, company details, configuration preferences, and data generated through the utilization of our services. This information is essential for ensuring access to our solutions, delivering security updates, providing technical support, and communicating any news or changes to our services.

Data Collection:

At WiWO, data collection is crucial for delivering high-quality services, ensuring an optimal user experience, and driving ongoing innovation. In this section, we provide a detailed overview of the types of data we collect and how this information supports our objectives.

  1. Personal Identifiers:

We collect details such as your name, email address, phone number, and any other contact information you choose to provide. This information is crucial for:

  • Establish and manage your account on WiWO.
  • Providing customized technical support and assistance.
  • We aim to keep you informed about updates to our services, security enhancements, and technical support.
  • Streamline engagement with our platforms and services.
  1. Usage Data:

We gather data regarding your engagement with our services, encompassing, but not limited to, access logs, pages viewed, features utilized, and actions taken within our platforms. Usage data allows us to:

  • Analyze and understand the usage patterns of our services. This insight enables us to pinpoint areas for enhancement and to innovate by developing new features.
  • Tailor your experience to ensure that the content, recommendations, and features align with your specific needs and preferences.
  • Enhance the security of our services by identifying and preventing unauthorized or fraudulent activities.
  1. Financial Information:

To utilize our subscription services, we gather billing information such as your address and additional payment-related details. These transactions are securely processed via our payment gateways, and WiWO does not directly store sensitive information such as payment card numbers. Financial information is solely employed for:

  • Securely handle transactions and subscription renewals.
  • Issuing invoices and payment confirmations.
  • Handling inquiries and requests regarding billing matters.
  1. Content Information:

We highly appreciate the content you generate and share through our services. This may encompass various forms of media, including text, images, videos, and other multimedia files. This material grants us the ability to:

  • Provide features that facilitate collaboration and information sharing among users.
  • Provide customization tools that enhance productivity and user experience with our services.
  • Analyze general trends in content usage to inform the development of new features and services.

Protection and Consent:

WiWO employs industry-standard security measures to safeguard against unauthorized access, alteration, disclosure, or destruction of your personal data. Our comprehensive security program encompasses:

  • We are dedicated to handling your data with the utmost care and protection. By employing advanced security measures, we ensure the prevention of unauthorized access, disclosure, alteration, or destruction of your personal information. Your consent and trust are paramount to us. We are committed to ensuring that you have complete control over your data by offering you clear and accessible options to manage your information and preferences.
  • Secure Data Storage and Transmission Encryption
  • Regular security assessments and monitoring.
  • Employee Training on Data Protection and Privacy.

International Data Transfers.

Operating on a global scale, WiWO facilitates cross-border data transfers by adhering to relevant data protection laws. They ensure compliance through mechanisms such as standard contractual clauses.

Sharing Data with Ancillary Services.

At WiWO, we leverage a diverse array of third-party services and technology providers to ensure our users enjoy the best possible experience while enhancing the functionality of our products and services. This encompasses a wide array of platforms and services such as HighLevel, Lead Connector, Twilio, SendGrid, AWS (Amazon Web Services), Google, OpenAI, GitScrum, Sessions, Stability AI, Eleven Labs, Adobe, Canva, Anthropic, Envato, WordPress, GoDaddy, CyrusOne, HostGator, and Creattiva, among others. By incorporating these services, certain data essential for the operation and continuous enhancement of our services may be shared.

It is important to note that each of these providers operates under its own privacy and data protection policies. When we disclose data to these services, we operate on the premise that each provider adheres to their specific policies and is dedicated to safeguarding your information. However, we advise our users to review the privacy policies of these services to gain a clearer understanding of how they handle personal information.

WiWO is dedicated to choosing suppliers and third-party services that adhere to stringent data protection and privacy standards. However, it is the responsibility of these providers to ensure adherence to their privacy policies and to safeguard the data they receive. Our partnership with these providers is grounded in our confidence in their data privacy and security protocols, as well as the value they add to our products and services for our users.

Policy Updates

WiWO reserves the right to update this policy periodically to reflect changes in our practices. We will inform you of any substantial changes through our services or other communication channels. We encourage you to regularly review our policy.

Reaching Out to WiWO

For inquiries concerning this policy or to exercise your privacy rights, please reach out to us via:

Email: legal@wiwo.me

Physical Address: Alonso de Cordova 3788, Vitacura.

We are dedicated to addressing your concerns and responding to your inquiries and requests promptly and respectfully.

Usage of Cookies and Tracking Technologies

At WiWO, we utilize cookies and a variety of tracking technologies as integral components of our strategies to deliver an optimized user experience. Additionally, these tools enable us to gather data that enhances our understanding of user interactions with our services. Outlined below, we provide a detailed explanation of how we have implemented these technologies and how you can effectively manage their utilization.

What Are Cookies?

Cookies are small text files that websites store on your device when you visit them. These files are employed to identify your device during future visits and can store preferences, enhance browsing speed and security, and tailor content and advertisements based on your interests and browsing behavior.

Types of Cookies We Use:

  • Essential Cookies: Critical for the fundamental operation of the website, including user authentication and session management.
  • Performance and Analytics Cookies: These cookies are essential for gaining insights into how visitors engage with our website, allowing us to pinpoint areas for improvement and recognize successful elements.
  • Functionality Cookies: These cookies enable the site to retain preferences you have set (such as your username or language preference) and to offer enhanced, more personalized features.
  • Advertising Cookies: These cookies are employed to display advertisements that are more pertinent to your interests and preferences, as well as to control the frequency with which you see a particular ad.
  • Tracking Technologies:
  • In addition to cookies, we employ various tracking technologies, such as web beacons, tracking pixels, and software scripts, to gather and monitor information about you and your interactions with our services. This enables us to examine trends, manage the website, track user movements on the site, and gather demographic information about our overall user base.

Cookie Management:

You have the option to enable or disable cookies by adjusting your browser settings. Most web browsers are set to accept cookies by default; however, you typically have the option to adjust your browser settings to decline cookies if you choose. This may hinder your ability to fully utilize the website. For detailed information on managing and removing cookies, please visit aboutcookies.org or consult the help section of your web browser.

Impact on User Experience:

Please be aware that blocking or deleting cookies may impact your user experience and restrict access to specific sections of the website or the services provided. Nevertheless, we are dedicated to ensuring that you can enjoy a comprehensive and functional experience with our services, even without the use of cookies.

At WiWO, we are dedicated to employing these technologies responsibly, with a steadfast commitment to prioritizing your privacy and ensuring full transparency in the collection and use of your data.

Children’s Privacy

The services provided by WiWO are not intended for individuals under the age of 18. We do not intentionally collect personal information from individuals under the age of 18. If we become aware that a minor under the age of 18 has provided us with personal information, we will take steps to remove that information from our records.

Ethical Use of Artificial Intelligence and Data

At WiWO, we are dedicated to the ethical application of artificial intelligence (AI) and the responsible handling of all data we process. We recognize the crucial importance of safeguarding individual privacy and ensuring the responsible use of technology. Therefore, in our operations involving Generative Artificial Intelligence and other forms of AI, we strictly adhere to principles of ethics and privacy. This indicates that any data employed to train, develop, or implement our AI solutions is handled in such a way that direct identifiers are removed, ensuring that references to real individuals are neither obvious nor direct.

We are committed to ensuring that our AI practices are transparent, secure, and uphold human dignity. This encompasses explicit commitments to non-discrimination, equity, and data minimization, ensuring that the application of AI technologies in WiWO fosters a positive impact without jeopardizing personal data privacy or security.

The application of data within AI contexts is governed by rigorous privacy guidelines, consistently striving to balance technological innovation with the respect for individual rights. WiWO is dedicated to the ethical utilization of Generative Artificial Intelligences and other AI technologies. Our aim is to enhance our products and services while ensuring the protection of user data integrity and privacy.

Refrain from utilizing AI to generate or disseminate misleading or manipulative content, such as deepfakes and other types of synthetic media that could maliciously deceive or mislead consumers.

Develop protocols for the review and correction of errors in AI-driven marketing and advertising campaigns.

Provide insight into the use of AI and generative algorithms in customizing advertising content and marketing recommendations.

Consent:

By accessing and utilizing the services offered by WiWO and its applications, you expressly consent to our collection, use, and sharing of your personal information in accordance with the practices set forth in this Privacy Policy. We recognize the significance of your privacy and are dedicated to handling your personal information with the utmost care and respect, in full compliance with applicable regulations.

If, at any time, you decide that you do not agree with the terms outlined in this Privacy Policy, we request that you refrain from using our services. It’s crucial to note that withdrawing your consent might impact the availability and functionality of the services provided to you by WiWO.

For further details on managing your privacy preferences or withdrawing your consent, please refer to the relevant section in this policy or contact us directly through the provided channels.

Effective Date and Amendments

This policy will come into effect on January 3, 2024. We retain the right to modify this Privacy Policy at any time to accurately reflect updates in our practices or for other operational, legal, or regulatory reasons.

Acknowledgment

By utilizing WiWO’s services, you acknowledge and agree to our Privacy Policy. If you have any questions not covered in this document, please feel free to reach out to us.

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